Customer Service Archives:
I was privileged to attend a pre-season Cowboys game in the new stadium last night… AND watch from an event-level suite with reserved parking. It was a treat to say the least, but as a non-football fan, I spent most of my time watching the people behind the scenes and pondering the many facets of [...]
For those of you from somewhere other than the great state of Texas, you may be unfamiliar with the concept of Tollways. Tollways are these amazing privatized roads that make a commute much more bearable, as long as you have a Tolltag. Because the roads are privatized, you are required to pay for the right [...]
While working in a retail store, I was responsible for taking the deposit to our bank. I generally worked regular hours, so I took the deposit Monday-Friday, usually around the same time, to the exact same location. It never ceased to amaze me, but when I walked in, some “greeter” would ask if I had [...]
It’s happened to all of us: the rude customer service agent, the To-go order with no utensils, the long waiting times, and an all-around awful experience. Since it’s happened to all of us, it stands to reason that every business has had a hand in giving customers a bad experience. So how do companies save [...]